Technology Boosts Agent Response To Storm When Hurricane Charley struck, agency had backups in place to stay in business

In some peoples' minds, technology failed or at least misled Florida residents impacted by Hurricane Charley, which cut a path across the state in August. By the same token, different technology, and the insurance industry's application of it, helped with recovery efforts and got insurance consumers located and paid more quickly.

As the storm approached the Florida Keys, computer models predicted a relatively minor hit not the Category 4 hurricane it ultimately turned out to be. And on the evening of Aug. 12not even a full day before Charley made landfall in Charlotte County these models were calling for it to stay in the Gulf of Mexico for a longer amount of time, travel 50 miles or so further north, and come ashore in the Tampa Bay area.

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