Its been said with time comes a fresh perspective. Now that the dust has settled from the springtime industry conferences, Ive been thinking maybe a bit of that dust formed some interesting patterns.
Not surprisingly, a recurring theme in sessions either touched upon or dealt directly with the business-IT partnership. What coalesced for me later, though, was, to paraphrase a former Presidential campaign slogan: Its the process, stupid!
The business process, to be precise. Under-standing the process often is one of those assumed things. But theres evidence insurers dont quite have their processes down to an explainable science. Take, for example, these comments that came from different sessions addressing various topics at IASA in June:
Kimberly Harris, Gartner Group: Were not pushing business to think long term of what it needs from systems, what its vision iscreating a concrete blueprint about how it plans to grow and what that means for the business and the technical foundation.
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