Despite advancing integration technologies, jazzy single front ends, and more robust off-the-shelf packages, the remedy for dealing with multiple back-end policy administration systems still is elusive for many insurers.
By Michael P. Voelker
Oh, how things have changed on the policy administration landscape. In years past, many insurers struggled to manage different administration systems that had grown up over time, been deployed individually to meet tactical needs, or been acquired through mergers and acquisitions. These systems didnt communicate with each other; users needed to maneuver a different interface for each system; and a lack of overall common architecture made it difficult for IT to support nimbly the strategic objectives of the business.
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