Carrier Mainframes On The Agents Desktop?
In the 1970s and 80s, in an effort to promote electronic interface, insurance companies supplied proprietary workstations by the thousands to their independent agents. Like the return of a bad movie, in the last decade we saw company Web sites. Both had value to the company but offered relatively little to the agency from a workflow standpoint.
Several agency-company “interface” solutions have even been deployed on these models, such as screen scrapers or scripting systems. While these non-standard technologies initially were easy, they weren't sustainable.
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