The road to building seamless, hands-off, end-to-end claims processing still is under construction. But with straight-through capability as their distant destination, insurers are choosing a route of deploying solutions bit by bit to drive efficiency into existing claims systems.
By Michael P. Voelker
The ability of a claims ad-juster to open up a laptop, do an instant damage ap-praisal, and write a check for payment in one visit perhaps is one of the more impressive displays of claims technology in the eyes of the average policyholder. But as insurers know, claim payment is only one part of the claims process, and hours of work remain to adjudicate, negotiate, and subrogate after the check is cut.
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