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Automation: Cell phones are becoming increasingly useful to agents

DURING the holiday season, I lost my cell phone amid a frenzy of year-end activity. When I visited the cell phone store to replace it, I learned that since my contract period had just expired, I was eligible for a discount on an upgraded phone. (I

By Edgar J. Higgins Jr. | Updated on February 29, 2004

DURING the holiday season, I lost my cell phone amid a frenzy of year-end activity. When I visited the cell phone store to replace it, I learned that since my contract period had just expired, I was eligible for a discount on an upgraded phone. (I also learned that if you acquire a phone at a discount by signing a service contract and then lose the phone during the contract period, you’ll wish you had insurance.) Buying a cell phone can seem as complicated as buying an insurance policy must seem to our clients. You have a myriad of phones and service plans to choose from, with variations in prime-time, night and weekend rates, as well as in free minutes. After a 20-minute discussion, I was on my way with the newest digital, Web-enabled, text-message-capable flip-phone with a color display. The phone was just $60, after a $50 rebate, with a two-year contract.

This excited me. I’ve never viewed a cell phone as “high-end” technology or expected it to do too much for me. My previous phone had Web access, for instance, but that didn’t interest me. If you think the same way, then it’s time to lose your phone too! Several enhancements on new phones are of great everyday usefulness. Here are some of the features I find most beneficial:

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