From a technology perspective, its almost like the moons are aligning, muses John Kellington, senior vice president and chief technology officer at Cincinnati- based Ohio Casualty Group (OCG). We have ACORD and its XML standards, we have the Internet, and we have these things called Web services, and its all finally allowing technology to meet the demands of agents to make SEMCI [single-entry multi-company integration] a reality. He further asserts investments by a carrier in technology that makes it easier for agents to do business from within their own systems will yield rewards to the carrier of more business and less cost in addition to improved agency satisfaction.

Ohio Casualty writes auto, home, and business insurance through its member companies. Kellington is its top tech, since the insurer doesnt have a CIO. We de-cided to have the top technical officer carry the title of chief technical officer instead of chief information officer to stress our belief in the importance of technology to Ohio Casualty, its future, and its agents, he explains.

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