Policy Do-It-YourselfersWith a new policy administration system, Providence Washington aims for its agents to get close to 80 percent of their policies issued electronically with no carrier intervention.

Providence Washington Insurance Companies is a New England-based property/casualty insurer that saw the need for establishing a Web presence, not only for its independent agents, but for the internal staff as well. When we made that decision we had various goals in mind, says Ed Leveille, vice president systems and CIO. What-ever we did, though, had to be faster to market. We also wanted to make the system as close to 100 percent self-service as possible. And we also wanted to make it totally open for communication with third parties.

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