It can be frustrating to try to stay on top of current technology.The minute you have one term figured out, its meaningchanges, its adopted by another industry, or another termarises that seemingly describes the same type of system.Content management most certainly is one of those termsthat means different things not only to different insurers,but to different technology industries, as well.

What matters most to insurers, however, is not how technology is defined, but how it allows them to solve business problems and address the ever-increasing mass of information that users need. Pat Turocy, principal analyst at the Chicago-based research firm and consultancy Doculabs, reports there are two main problems insurers are trying to solve via content management technologies.

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