Product: ClaimCenterCompany: Guidewire SoftwareWeb site: www.guidewire.com

Guidewire Software, Inc., a developer of claims solutions for property/casualty insurers, has released Guidewire ClaimCenter, a comprehensive claims system designed to help insurers eliminate avoidable claims costs and improve customer service.Hastings Mutual Insurance is in the process of implementing ClaimCenter as it leaves behind an old DOS-based system that claims manager Ray Rose says had run the course of its lifespan. Our goal was to look at newer technology, newer architecture, Rose says. Something to build on for the future. Having current technology was one important concern for the insurer, agrees Bob Eshelbrenner, vice president information technology for Hast-ings. The other key factor in the decision was the people who work for Guidewire. We had to make our decision based on the people who visited us and the people we talked to when we went to San Mateo [Guidewires California home] to their office, says Eshelbrenner. We developed a high level of confidence they could deliver what they said they were developing.

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