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The Virtual Schoolhouse

A foolish consistency is the hobgoblin of little minds, according to Ralph Waldo Emerson, but in the world of e-learning, there is nothing foolish about ...

By Robert Regis Hyle | Updated on August 31, 2003

A foolish consistency is the hobgoblin of little minds, according to Ralph Waldo Emerson, but in the world of e-learning, there is nothing foolish about consistency. The ability to train people electronically across a variety of locations with the same subject matter has made training easier, faster, and less expensive for insurance carriers. While it may never replace classroom education for certain subjectsselling skills, for oneit is the direction insurance training departments are heading. Were making a major commitment to it, says Rose Tetzlaff, assistant director for training and communications with The Hartford Mutual Funds. I dont think it replaces anything, but it augments classroom facilitation. We have a greater need [to offer training] than we have staffing, and this helps fill that gap.

For Bankers Life and Casualty, e-learning is a quick and easy way to train new agents for its life, annuities, long-term care, and Medicare products. Tom OConnell, second vice president product and risk management for the life insurer, says with the high turnover of life agents, it is important to train them well but without the heavy expense of a classroom setting. We recruit heavily, since were captive, says OConnell. We have to make sure they are all properly trained.

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