Srinivas Koushik is the first and only enterprise chief technical officer Nationwide has ever had, filling that newly created position when he joined the company in January 2002. Nationwide had an enterprise chief information officer, with line-of-business CIOs reporting to him, but no CTO.
If you think of the CIO as being concerned about what IT is going to accomplish and aligning that with the business needs, then the CTO is concerned about how it is going to get accomplished, Koushik explains. Nationwide, a worldwide carrier based in Columbus, Ohio, has 11 primary business units. One of Koushiks first goals was to hire line-of-business CTOs. Ive hired six excellent ones so far, he says, noting some were recruited from within Nationwides ranks and others from the outside, and hes still hiring. Each one reports directly to his own CIO, he adds, and theres an almost-solid line coming back to me, as well.
Koushik brought a strong technology background and global experience when he joined Nationwide. He earned a bachelor of science in physics and electronics from the University of Madras and a masters degree in computer science from the University of Bombay, both in India. Since moving to Ohio, hes added an MBA from Ohio State University. His 18-year career includes 10 years at IBM, where his final position was architecture and technology executiveAmericas of the Business Innova-tion Services unit at IBM Global Services. IBM designated Koushik as an IBM Distinguished Engineer in 1998 and elected him to the IBM Academy of Technology the next year, a dual honor that has been given to fewer than 250 of IBMs 150,000 technical professionals. Im most proud of that, he says. With two patents pending, Koushik already holds one patent and has co-authored the book Patterns for e-business, available online and elsewhere.
Well Connected
Koushik mostly uses a BlackBerry for work, because it does a limited number of functions extremely well, but also has a Palm and an IPAQ, which he says, has a great interface but becomes unwieldy with all the attachments. At home, he, his wife, and two daughters tough it out with a mere seven PCs connected to their broadband network (including 802.11b wireless) with a Cisco router. One PC runs their media center. A Dell all-in-one computer with every known kind of connectivity is used by his 12-year-old daughter, who started with Lego construction and now builds computer-controlled robots. A Tablet PC is used mostly in the kitchen and for wireless roaming around the house. There also are two family desktop computers, plus Koushiks and his wifes notebooks. In addition, Koushik turned his traditional house into a smart home, building computer controls for the heating, air conditioning, lighting, and sprinklers out of inexpensive parts ordered from the Web.
Our family uses GSM phones that have Web access and now have a new Instant Messenger capability, he says, which makes it easier to stay in touch during his busy days.
Koushiks days at Nationwide are definitely busy. With more than $117 billion in statutory assets, Nationwide truly is one of the biggest players. Besides its P&C and life businesses, it also is one of the largest writers of individual annuities and owns Gartmore Group (a sizable financial services firm), GatesMcDonald (one of the countrys largest third-party administrators), Nationwide Health, and such far-flung operations as Nationwide Thailand and Nationwide Brazil. And Koushik handles all of it in his role.
In addition to building out the CTO management team, hes heavily into technology. Weve just completed a successful test of Tablet PCs in our claims operations, and we now will offer Tablets as an alternative to notebooks. He also describes Nationwides new Operational Data Store (ODS) strategy, currently being rolled out, as basically an enterprise real-time database that is then synched back to the more static processing systems and data warehouses.
And looking ahead? Were starting to take a serious look at grid computing, he explains. Insurance companies have huge amounts of data, but the biggest bottleneck in analyzing and using it is the huge processing power needed to run multiple scenarios. Just looking at PCs alone, we have more than 30,000 employees, and at any given moment, there is a large number of their machines connected to the network and sitting idle. Wed like to use that processing power to do more analysis that will enable us to understand our business better and be more competitive.
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