There is plenty of useful information on a carriers legacy systems, but getting to it can present a formidable challenge to an IT department. For the Indiana Farm Bureau (IFB), its legacy systems were aging, inflexible, and sometimes it was difficult to get the information our customers wanted, says Goutam Kundu, director of corporate technology at IFB. Still, the carrier was not ready to walk away from its legacy system. Rather, IFB wanted to extend its systems by integrating its components into one browser-based system, according to Kundu.
While the old systems were good for answering product-based questions, inquiries about billing or other business functions created a challenge for the IT staff at IFB. Some of the business demands werent fulfilled by the current workflows in these systems, says Kundu. The systems were very cryptic, and they were very code intensive.
When new agencies were opened, training on the old systems was quite extensive. It was a week-long project and involved a lot of hand holding, he says. There also was the [possibility] of having a lot of mistakes. One small error code or one wrong keystroke could lead to inaccurate code.
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