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Don't Try This At Home

In a study of insurance companies last year, Forrester Research reported 45 percent of respondents affirmed the statement: We tend to build internally rather than ...

By Marek Jakubik | Updated on August 31, 2003

In a study of insurance companies last year, Forrester Research reported 45 percent of respondents affirmed the statement: We tend to build internally rather than buy packaged apps. Yet in-house software projects post a poor track recordcontinually over-budget, overdue, and failing to meet user needs.

Another recent study from Robert E. Nolan Company underscored this issue by showing a high degree of disparate views on the quality of service delivered by internal IT units. For example, while 62 percent of IT respondents said they were satisfied with the level of service their systems provide to their customers, only 37 percent of business respondents agreed with the same statement.

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