Humans seem to have an insatiable urge to put things together. Sure, inventing the wheel was great, but putting two of them on an axle was even better. Add another pair and a frame, and youve got yourself a wagon. Put it with a combustion engine, and youve got yourself an SUV.
Likewise, insurers for years have been finding ways to connect the various different applications that support their business into systems that are more than the sum of their parts (see The Evolution of EAI, p. 25). However, they found the ensuing proliferation of middleware wrappers to legacy systems created its own problem: a complex web of connections.
Additionally, in a development hardly unique to the realm of integration technology, insurers IT organizations sometimes found achieving EAI was a more difficult proposition than they originally had been sold. We all heard the claims that a particular product, once installed, would immediately provide full integration with all the data in your back-end systems, says Don Buskard, senior vice president and CTO of AXA Financial.
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