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While making a leap to that next level of efficiency in their operations is what many companies dream of, such leaps arent made easily, and ...

By Robert Regis Hyle | Updated on May 31, 2003

While making a leap to that next level of efficiency in their operations is what many companies dream of, such leaps arent made easily, and they dont come cheap. Strategic projects are major differentiators, says Jack Tyniec, managing director of TCi Consulting and Research. But such projects typically have a multiyear horizon. They deal with issues that take a company or its operations into new areasa new level of service, new kinds of paradigms, new types of back-office service options, outsourcingwhereas tactical projects are pretty narrowly focused, Tyniec says.

Insurers love what the big-bang projects can do for them, but the money needed to make such investments is not available in todays economy. There simply arent the dollars available in todays budgets to justify substantial expenditures, Tyniec points out. Very few CIOs have a pool of discretionary investment capital available for a new opportunity that already hasnt been defined. By contrast, tactical projects are not so much a matter of preference, but rather a matter of necessity, he says.

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