Agent-Company Interface Still High On User Groups Wish Lists Although agents are dealing with a host of technology issues, one that keeps coming up with user group experts is agent-company interface, or SEMCI as some still call it.
Roy C. Riley, president of AMS Users' Group and chief operating officer of Peel & Holland Financial Group in Benton, Ky., said agencies face “a whole host of issues.”
One of them, SEMCI, is improving, he said, though “you still have many differences from company to company.”
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