Too much to do and too little time? Many carriers are turning to strategic outsourcing
both IT functions and business processesto allow their technology people to excel.
If necessity is the mother of invention, then most likely its also an equally close relative of outsourcing. Priorities change all the time in the IT departments of insurance carriers, and today the focus is not just on core competency, but on corporate strategy and ITs role in achieving strategic goals. In a recent report on outsourcing conducted by Gartner, research director Kimberly Harris finds top insurers are doing things differently today.
The top companies, the ones that are doing things very aggressively, are the ones saying their IT departments shouldnt be strictly IT, as we used to define it, says Harris. Some of these IT shops are moving into what I call IT strategy shops. They are moving some of what used to be done in an IT shop into outsourcing companies so the insurer can focus on what would be more strategic levels of IT. That really gets into the theme of the business/technology alignment weve heard so many companies talk about.
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