Search
 

Field of Dreams

Plymouth Rock Auto Insurance has been in the world of mobile computing since 1990, but when claims manager Bill Kelleher describes the New England auto ...

By Staff Writer | Updated on April 30, 2003

Plymouth Rock Auto Insurance has been in the world of mobile computing since 1990, but when claims manager Bill Kelleher describes the New England auto insurers initial efforts in the field, you can almost imagine life in colonial times. Initially, we had a van set up with a desktop PC hard mounted directly into the van, he says. We experimented with radios and cellular phones, but it was a fairly manual process. At that point, the technology allowed us to reach someone on a cell phone, and that person would key the information in at the appraisal location and hand write a check.

It was a very rudimentary process to begin with, adds Frank Arment, vice president of claims for Plymouth Rock. As the technology improved, we leveraged the new technology, and it has brought us to the point where we are today. Where Plymouth Rock and other insurers are is what Kelleher calls a standalone mobile office for his claims staff. They may still be riding around in vans, but the technology has allowed them to do more than just gather information in the field. Today that information is processed, examined, and distributed while the claims adjuster is on his way to the next wrecked vehicle instead of driving back to the office either to key in the information or turn his report over to someone else to re-key it.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Recommended Stories

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.