Survey Says Agents Lack System Backup
NU Online News Service, June 17, 4:06 p.m. EDT? A majority of independent insurance agencies access the Internet with a business-grade high speed, broadband Internet connection, but many are not equipped with a backup connection if their primary provider goes down, according to an insurer's survey.
Progressive Corp., based in Mayfield Village, Ohio, said it made those findings in a recent online poll of about 1,300 independent agencies.
According to Progressive, the survey results show two-thirds of all agencies are using a business-grade Internet connection. Only about 9 percent are using consumer-grade. The remaining 25 percent said they were unsure.
Broadband offers faster, more reliable service than residential grade. In the area of redundancy, however, more than a third of the agencies with broadband access said they do not have any kind of backup service, while about half rely on a dial-up modem, according to Progressive.
Only 11 percent said they have a secondary high-speed connection to use if an interruption occurs with their primary provider.
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