Business Process Outsourcing (BPO) is rapidly changing from An idea whose time is coming, to an idea whose time is now. First identified as a means to gain leverage in an extremely competitive market, the BPO solution offers companies a way to make under-performing business units become revenue-generating areas of strength, even in difficult markets.

If you examine companies posting results of growth, profitability and durability, among the commonalities often found are business segments that previously posted less than optimal results, now outsourced to BPO partners, who bring in new expertise. Savvy business leaders recognized these areas as operationally lacking, but the real problem was these business segments were never a part of the companys core strengths. Therefore, how to address the problem was in fact, another problem. A company can spend the money and resources to try to bolster the unit, bring in some experts and upgrade the systems, but there is another option that has proven to be more economical, more efficient and provide greater speed to market. Enter Business Process Outsourcing (BPO).

Many companies rapidly discovered that by letting someone with insurance expertise handle the administrative back office work; they could save money and focus their energy on more strategic issues, better positioning the company for growth. With BPO, companies now have the option to work with one organization to outsource the entire process. This eliminates the complexities associated with monitoring multiple vendors handling many different tasks. For instance when one vendor handles billing functions, another collections, still another handles auditing what can result is a loss of contact and continuity between outsourced business lines. With a full-service BPO provider the entire business process is easily accounted for and managed.