Businesses like to study opportunities carefully to ensure they are making the right decision for everyone involved. Its called due diligence, and many companies wont make a move until it is completed. But then there are deals that come along where, if you dont act quickly, the opportunity will be lost. For Insurance Corporation of Hannover (ICH), a program-writing subsidiary of giant Hannover Re, just such an opportunity came along in the spring of 2002.
The Pennsylvania department of insurance ordered Legion Insurance into rehabilitation, and brokerage firm Lockton Risk Services had to scramble to find a new carrier to handle its BOP business. ICH saw the Lockton business as a good program opportunity but knew it had to act quickly, according to Stephen Fitzpatrick, senior vice president of ICH. Our parent company has had a relationship with Lockton over the years and knows the profit performance of the business in question, he says. So a lot of the process we do with due diligence on a new program was somewhat attenuated simply because we could get some insight from the folks at Hannover Re.
Still, ICH had two important criteria that needed to be met to enter into the deal. First, there has to be an underwriting protocol for each program that allows us to manage the underwriting process, says Fitzpatrick. Second, we need to be able to develop an interface between ourselves and the agents, allowing us to capture the necessary financial information so we can satisfy statutory reporting; the necessary statistical information so we can report to ISO and various_regulatory authorities; and the underwriting information so we can manage the business and generate an underwriting profit.
Fitzpatrick says ICH was satisfied with the data Lockton was able to provide to meet its underwriting needs, so the issue came down to whether the carrier and its TPA, Berkley Risk Administrators Co. (BRAC), could input the data. Agents can get a little skittish when asked to change systems to match those of a carrier. Marianne Sears, executive vice president of Lockton, agrees. One of the things that is important is to have some control over your own information, she says. [The policies] are your accounts. If you put them in a company system and you were to change companies, all the policy information has to be re-entered and you lose access to meaningful, historical data. If its in your own rating system and you were to change carriers, there are some updates you have to do, but you retain the history. We have over 90 percent renewal retention, so that history becomes important.
Fortunately, ICH was familiar with INSTEC, which supplied the BOP system for Lockton. That allowed us to accelerate the whole process, says Fitzpatrick. The challenge we had was the speed by which we had to act to get this done quickly so Lockton wouldnt lose a lot of business.
BRAC provides the back-office systems administration for ICH, so it worked closely with INSTEC to build an intake program to take in the Lockton data. The process of building an interface between INSTEC and BRAC began with a meeting to develop a specifications document that guided this project, says Scott Dahlager, BRAC vice president. INSTECs and BRACs understanding of policy processing expedited this project and led to the successful exchange of policy data.
Lockton appreciated the effort put in by all sides. ICH jumped through a lot of hoops and dedicated a lot of resources to getting this done, says Sears. They had to do insurance filings in all 50 states in order to rewrite the policies into their company.
ICH is happy everything worked out. Were in the early stages, but it appears to be working great, says Fitzpatrick. The data is moving back and forth, and we havent run into any major roadblocks.
CaseFile
The Problem: Carrier and its TPA had to build a bridge that would give them the policy data the carrier needed plus allow the brokerage firm to retain some autonomy.
THE CARRIER: Insurance Corporation of Hannover
WEB SITE: www.ich-us.com
PROGRAM BUSINESS PREMIUM: $220 millionTHE MGA: Lockton Risk Services
WEB SITE: www.locktonrisk.comTHE SOFTWARE: QuickSolver BOP from INSTEC
WEB SITE: www.instec-corp.com
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