Making business partners happy has become a requirement in todays business world. The Hartford Fidelity and Bonding felt it needed to improve its relationship with brokerage firm Aon Surety if business was to grow, and Russell Vance, director of business development for the bond unit of The Hartford, knew that meant seamlessly linking the Web sites for each company.

We had our 1StepSurety system in place, and Aon was already utilizing it, but at the same time [the brokerage] was also using AonBondLink, says Vance. Aon didnt want to run concurrent systems.

But it needed to utilize The Hartfords underwriting platform and still maintain client records in AonBondLink. Thats when we started talking about getting these Web-based applications to speak to each other and allow the user to utilize 1Step and BondLink seamlessly at the same time, Vance says.

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