Hardware
Hard-Earned Hardware Savings
Fixing 25,000 PCs and laptops a year proves worthwhile for State Farms support unit.
Is there anything more helpless in todays office environment than an employee sitting in front of a PC with a blank screen? The help desk has been called, but that doesnt mean anyone will be by to fix it today. And if anyone does come by, the problem better be a software glitch, because if its in the box, someones going to have to scrounge through the storage room to find the employee something to work with until the outside contractor can get it fixed. Man against machine usually finds machine with the early lead.
State Farm Insurance had a crazy idea some 13 years ago. It decided to try repairing its electronic and computer equipment in-house. The primary objective was a lower-cost method to repair the equipment, but a key driver was by doing it in-house we had an opportunity to turn that equipment around faster than if we had sent it out, says Steve Malinowski, superintendent of State Farms electronics support unit (ESU).
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