The process of taking a paper-intensive business such as ACUITY, a regional property/casualty carrier in Sheboygan, Wis., into a paperless environment is not unlike someone trying to break the smoking habit. It aint easy. The tie to paper is very hard to break, says Gary Henderson, a director of information systems at ACUITY.

The battle began five years ago and is now near completion. But unlike some long-term projects, the return on this investment came rather quickly. ACUITY is saving $6 million annually in paper overhead and facilities thanks to the implementation of Content Manager by IBM, according to Neal Ruffalo, ACUITYs vice president, enterprise technology. We were able to close all of our satellite offices and empower our field personnel with the tools to work out of their homes, he says. We have between 150 and 200 remote users now.

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