In its 30 years in business, Redding, Calif.-based LifeHelp Insurance Ad-ministration Services has grown from an insurance brokerage into a nationwide, full-service third-party administrator (TPA) for life and health insurance products. There comes a time, though, when a policy administration system can take a TPA or a carrier only so far. We needed to be able to rapidly respond to providing solutions to potential clients, says Henry Cuenca, LifeHelp president. If you can quickly provide a solution when youre in the business of solving headaches, you bring in a whole level of value-added to any situation.

A committee was formed that included LifeHelps former IT officer and the head of sales and marketing, who had a software background. After identifying solution vendors that might be able to handle its needs, LifeHelp sent the committee to visit several of them. Following a trip to AdminServer in its Malvern, Pa., office, the committee returned believing it had found a solution. It was browser based, with a 100 percent Microsoft platform, and written in Visual Basic, Cuenca says.

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