IMC Says Insurance Is Still Best Policy


While most independent agents talk about insurance being a people business, one firm feels so strongly about the value of its “braintrust” that it cites a daily, staffwide meeting as the backbone of its successful approach to client service.

Each morning at 8:15 a.m., the 25-member staff of Insurance Management Company in Erie, Pa., assembles to share and discuss their experiences in underwriting, claims, sales and customer service. The point of the open dialogue is to help one another through the challenges of the day, especially valuable in a demanding hard market.

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