Regional insurers cant always afford the benefits of the latest technology. But a quick ROI allowed Western General Insurance Company, a personal auto carrier in four western states, to improve the speed and efficiency of its claims management with a software solution that integrated with its successful legacy administration systems. In some cases, the carrier was creating two claims forms for each claim, and Joseph C. Smith, assistant vice president information technology for Western General, says it was obvious changes were needed. However, we wanted to make sure our investment in our legacy systems was not lost, Smith says. The problem was how do we get one centralized claims system.
Western General divides its claims into liability and physical damage. If a claim from an accident involved both areas, the company created separate paper files with different adjusters handling separate parts of the claim.
But the company was satisfied with its legacy systems and the enterprise solution from CSC POINT that handled most business functions. We went through three different vendors [looking for a claims solution], but what made us choose Bridium [and its Claims3 product] was the way it would fit over the top of our legacy system, Smith says.
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