Product: Insure3 Claims
Company: Castek
Web site: www.castek.com

The first release of Casteks Insure3 Claims solution has been delivered, but at least for one early customer, its a long road between release and implementation. National Grange Mutual (NGM), a New Hampshire-based P&C insurer, is one of two carriers implementing the product (the other chooses to remain unidentified), and Steve Canty, senior vice president of claims, says the implementation process will take approximately 15 months. With a year of development already behind them, wouldnt a packaged solution have been better? There are definitely some good products out there, but we had decided to reorganize the processes in our claims organization, Canty says. We worked closely with Castek to develop this. It was a much better opportunity for us to get what we wanted. [Castek] had the software knowledge, and we had the claims knowledge.

Insure3 Claims is a claims management system that supports the entire claims lifecycle, from first notice of loss to assignment, adjudication, settlement, and recovery. Insure3 Claims uses a Java 2 Enterprise Edition platform. A JSP-based, thin-client user interface makes it accessible through a Web browser. The component-based architecture and design provides flexibility and scalability by using Enterprise JavaBeans. The system is also portable across multiple platforms.