A mere year ago, the insurance industry was just fleshing out the concept of what XML Web services are: platform-independent, loosely coupled, programmably addressable applications accessible via the Internet. Web services are a technology in transition, past the point of whats new columns in trade publications and implementation by first-adopters, but not yet to the point of critical mass usage.

Many insurers are finding Web services to be a straightforward solution for specific problems, and the solutions to those problems may hold the key to bigger solutions ahead.

Whether deployed to combine the back-ends of consolidating carriers or create a consistent interface in a corporate portal, Web services have been helping get the job done. Implementations using Web services are as diverse as the insurers themselves. For example, Aon Services Group (ASG), the outsourcing and alternative distribution arm of Chicago-based Aon Corp., is utilizing these applications in developing internal and external systems. Storebrand ASA, Norways largest provider of pension plans, insurance, and other financial services, is using them to better integrate payroll information. Travelers has included Web services in reengineering one of its claims processes.

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