Web-Enablement Investment ChecklistCarriers that fail to leverage todays leading technology to integrate their Web portals to their back-end legacy systems will quickly fall to the wayside in the onward march of technological change sweeping the p-c industry. When pondering Web-enablement investments, carriers should be sure to have the following on their checklists:

New business processing. Agents should be able to perform online, real-time processing of new policies, submitting applications through the Web with instant risk-underwriting, immediate quotes and the close of a sale with a credit card payment.

Policy inquiry. Agents can also harness the Web to pull up complete histories and the current status of policies and associated claims. Todays most sophisticated tools can automatically search carriers policy files and pull up historical or current information for every new claim.

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