There are two words that are music to the ears of property and casualty claims adjusters: Quick settlement. And guess whatclaims filers are singing those same words too. With the proof is Accenture (www.accenture.com), and its latest survey, Consumer Experience with Claims.
The consultant (it calls itself a management and technology services organization) conducted a random phone survey of 1,005 U.S. adults, uncovering 241 respondents who had filed a P&C claim within the last five years. Of those, the report found that 94 percent listed quick resolution as a highly important factor in the claims process.
Duh, you say? But consider this: Only 74 percent of the respondents cited the settlement amount as highly important. Time over money? Strange days indeed.
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