If the two words that pop into your head when you hear the term document management are imaging and workflow, you might want to address yourself to the topic in a little more detail. Certainly scanned images of paper documents are central to the subject and the ability to move those images around the office electronically makes for a moreproductive staff, but the world of documents no longer refers to just paper. We havent rid ourselves of paper, but insurers who arent collecting as much information about their clients on electronic files as they once did on paper just arent trying.
Many industries have gone beyond the traditional focus of document management (imaging and workflow) to include everything electronic. The term most often used is content management. Insurers, though, have been slow to move in that direction because they still have tons of paper files to get a handle on first.
Judy Johnson, vice president of the insurance information strategies practice for META Group (www.metagroup.com) said the increasing number of client inquiries her organization has received concerning document imaging and scanning are just another indication of the insurance industry focusing on technology after it has ceased to be a separate technology segment.
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