Lets say your business strategy demands that you implement a new policy administration system. The current system wont fill the bill because it wasnt designed to take advantage of the Internet, modern database systems, or XML. Or youre putting up a new line of business and it makes sense to use a modern platform. Or you want consumers and agents to have access through your Web site and thats a stretch with your current technology.
What do you do?
One alternative is to use what someone else has already put together and take advantage of the vendors economies of scale. But even with rich configuration options, the package may not suit your needsthat is, your business strategy. You could surrender part of your strategy to fit a package, but whats the point? Or you could contract for custom modifications (or do them internally), but then you may not be able to take advantage of new releases of the vendors base system. You may be stuck out on a limb.
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