Service and sales. If there are two business segments that continue to drive the insurance industry, its those. And whether it is life insurance or P&C, Forrester Research senior analyst Todd Eyler (www.forrester.com) believes its technology that will drive changes in those areas through the rest of 2002.
Eyler and Forrester made five specific predictions for 2002.
1. Life insurers move to plug-and-play.
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