Tale from the Front LinesI received a frantic call from a user yesterday. Apparently someone had taken over her computer and was opening files, folders, and applications, and generally wreaking havoc. I hurried to her cubicle and found she was telling the truth: windows were opening pell-mell on the screen, and as fast as she could close them, new ones popped open and applications apparently launched themselves.Two thoughts immediately popped into my mind: Virus or hacker. Something was searching through her computer. But we have a firewall and anti-virus software. Was she the victim of some social engineering?Did anything unusual happen lately? I asked. She shook her head. No strange phone calls?Uh-uh, she said. Then she looked thoughtful. A-ha, I thought. Well, she said, I did spill my lemonade on the keyboard. NAME WITHHELD UPON REQUEST

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