Unless youve opened a port to allow instant messagingAOL, ICQ, Yahoo Messenger, and the likee-mail is probably high on your employees list as a way to keep in touch with the outside world. No one can overhear an e-mail message, and it doesnt cost anything to send a recipe to Aunt Marguerite in Boise.
E-mail is also becoming the method of choice for outsiders to communicate, whether for business or pleasure, information or inquiry.
The popularity of e-mail brings with it a set of problems most companies didnt have before the mid-1990s. Topping the list, aside from issues like inappropriate content, is securityat least for an administrator. For many users, though, high on the list is making it easy for people to get in touch with them.
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