For the past couple of issues, thanks to the world we live in, Ive taken my 500-word forum here to wax political. Enough of that; its time to get back to my day job.

Insurers IT departments have been taking a beating over the last few years. The lack of experienced COBOL programmers in 1998 and 1999 made preparations for Y2K that much harderand more expensive. And the dot-com boom took so many other good techies out of the market with lures of astronomical salaries, employee retention became a major issue. And soon after the dot-com bubble burst, the economy started in on that other part of its cycleyou know, the part where the line goes down.

And then came September 11.

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