Long journeys really do begin with a single step. The problem is there are thousands of other steps along the way-and plenty of opportunities to get lost.

The Virginia Farm Bureau Mutual Insurance Co. (VFB) had reached the end of the road with its core operating system. The company had been maintaining the system on its own for at least a decade, but the system had reached its capacity for changes. Getting through Y2K was enough of a challenge for the insurer.

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