Long journeys really do begin with a single step. The problem is there are thousands of other steps along the way-and plenty of opportunities to get lost.
The Virginia Farm Bureau Mutual Insurance Co. (VFB) had reached the end of the road with its core operating system. The company had been maintaining the system on its own for at least a decade, but the system had reached its capacity for changes. Getting through Y2K was enough of a challenge for the insurer.
Jeff Fehn, IT director for the Farm Bureau, knew there was much work to be done to find the right replacement system. “There was a huge amount of changes that were needed,” he said. The company settled on a product from Sapiens that Fehn felt could modernize the way VFB did business. One problem: The system didn't work from the start.
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