WC Claimants 'Not The Enemy,' Trainer Says
Angry workers' compensation claimants need to be understood and helped by insurance adjusters, not belittled, dismissed or "beaten up," one leading claims trainer says.
"These people are not the enemy. They are your customers," said Carl Van, president and chief executive officer of the International Insurance Institute, with offices in Franklin, Tenn., and Folsom, Calif.
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