My homeowners insurance agent is a guy named Gary Sargent, and the few times I've been to his office it's been a pleasant experience. Everyone's friendly and helpful, there's never a wait, I get all the information I need-all in all, a good experience.

I realized how much nicer it is dealing with Gary and his staff to buy insurance than it is dealing with many of the other things I've bought in life. Buying a car comes to mind: Pushy salesmen, nonsense trips “to speak to my manager,” and so on.

Buying insurance, even though I do it rarely, was a better experience than buying a lot of other things.

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