Agents Find Tech Conversions Difficult

"There are still a fair number of agents out there operating old, antiquated [agency management] systems," observed Loren Parsons, president and chief operating officer of AMS Services, Inc., which is headquartered in Windsor, Conn.

But when it comes to deciding whether to convert to a new system, agents have a hard time because "even a good conversion is difficult," Mr. Parsons acknowledged.

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