It should come as no great surprise that those stick-in-the-mud personal lines insurers are less likely to get excited about the latest software advances than their counterparts in the wheeler-dealer world of commercial lines.
That's just one of the items uncovered in a report from management consultant Robert E. Nolan Co. (www.renolan.com), "A New Millennium View: The Future of the P/C Industry." The company surveyed 217 readers of National Underwriter's property and casualty edition (a sister publication of Technology Decisions). The group included CEOs, CFOs, and COOs from the P&C industry.
"I think the commercial lines are more open to the potential of technology and the investment opportunities it represents," said Rod Travers, senior vice president of technology for Robert E. Nolan. "The personal lines are more reticent to embrace technology."
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