Are your insurance agency clients satisfied with their auto insurance carrier?
A new report found that a combination of record numbers of miles driven, increased frequency and severity of collisions and extreme weather has crimped U.S. auto insurer profitability, resulting in rate increases for 26% of customers and a strain on customer satisfaction.
According to the J.D. Power 2017 U.S. Auto Insurance Study released Monday, price satisfaction declined this year, even as other areas of the overall customer experience have improved.
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Jayleen R. Heft
Jayleen Heft is the digital content editor for PropertyCasualty360.com. Contact her at [email protected].
