It could happen, but it’s ridiculous to even think you’re doing it deliberately.
Why would any insurance agent intentionally send good clients to a competitor? It doesn’t make sense — or does it? As it turns out, a lot of insurance agents are doing just that with their auto and homeowners customers.
|Why customers leave
In fact, it happens every day. They don’t need to take the time to text another agent — “I have a great client for you. Low maintenance. Never questions or complains. Always pays on time. Let me know.” There’s no need to even send the message. Before you can whip out your iPhone, you get a text that the account is already there. And why not? Although you had sold the policy, you made no investment in the customer.
Related: 10 crimes against the customer
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