When a policyholder’s auto glass needs to be replaced, details matter. For obvious reasons it’s important that the service provider and carrier identify the correct part, with the right features, for the right vehicle. With the advanced safety features in vehicles increasing, this is more critical than ever.
As windshields grow in complexity with additional features and a greater choice of windshield applications for any one vehicle, getting it right matters not only for safety, but for billing and reimbursement accuracy. Clearly, the goal is to achieve more transparency when it comes to auto glass replacement claims, and the dollar stakes are very high.
A diligent insurer must have some guarantee that they are paying only for the part used, and not for a different and more expensive part than was in the vehicle originally. Easy to say, hard to do, especially with over 15,000 auto glass parts and a rapid introduction of smart windshield options into newer vehicles.
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