With theft from insurance fraud reaching at least $80 billion a year, insurers are equipping themselves with data analytics tools to identify and investigate suspicious claims before a settlement is offered. Software to analyze existing electronic data is essential, but investigators in the field need tools to gather new information as well.
With mobile voice technology, such as a professional dictation recorder app on their smartphone, investigators can capture statements, interviews and more granular, higher-quality observational data that could serve as the basis of an investigation report or support videotaped evidence. Investigations can be more expedient with mobile voice technology because investigators can share the audio information with their office directly from their smartphone during surveillance.
Voice technology, however, varies greatly in quality and suitability for the information gathering of fraud investigations. Insurance professionals' mobile voice technology tools need to be able to capture the longer dictations, statements and interviews required for a complex investigation and easily transfer the recordings to their office or third-party transcriptionist for prompt document creation.
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