We often hear well-intentioned advice to “think outside of the box.”
This sometimes overused phrase refers to the perceived need to develop extraordinary and innovative means or approaches that are not part of the usual or accepted philosophies or processes.
Many companies or public entities say what they really need is to find someone who thinks “outside of the box” to help overhaul their workers' compensation, liability, and property claims management programs. Unfortunately, many times organizations embark upon this search prematurely, having failed to utilize what's already “in the box” to improve their claims programs.
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