Michel Finschi, chief operating officer, insurance claims, for XL Group, recently responded to our request for a Q&A on claims technology and its role within XL Group. Finschi is also one of the keynote speakers at the 17 th annual America's Claims Event (ACE) from June 19-21 in Austin, Tex.
PC360: In what way does technology streamline the claims process at your company and in the industry as a whole?
Finschi: In 2011, we implemented XL GlobalClaim, a worldwide claims management system, to help manage our claims in more than 20 countries, for all policies, Lloyd's, and company paper. This new claims system converted our claim operation to a paperless environment and connected all legacy systems to allow for consistent data aggregation for all global claims operations. In addition, the portal provides participating customers with access to claims information via the XL Group website and through mobile devices that use Apple's iOS operating system.
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